Refund Policy

At Mixed Sight, we strive to ensure that our customers are completely satisfied with their augmented reality devices. However, we understand that sometimes a product may not meet your expectations. Below is our refund policy to assist you in such scenarios.

Eligibility for Refund

To be eligible for a refund, please ensure that:

  • The item is in its original packaging and condition, with all accessories included.
  • The refund request is made within 30 days of the purchase date.
  • You have a valid proof of purchase, such as a receipt or order confirmation email.

How to Request a Refund

If you meet the eligibility criteria, please follow these steps to initiate your refund:

  1. Contact our customer service team via email at [email protected].
  2. Include your order number, the reason for the return, and any relevant details regarding the product.
  3. Once your request is received, we will provide you with a return shipping label and further instructions.

Return Shipping

Customers are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

Processing Your Refund

Upon receiving your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days.

Exclusions

Please note that certain items may not be eligible for a refund, including:

  • Products that have been damaged due to misuse or accidents.
  • Items that have been opened and used.

Contact Us

If you have any questions regarding our refund policy, please feel free to reach out. We are here to help you:

Thank you for choosing Mixed Sight!

We appreciate your business and are committed to providing you with high-quality products and support. Your satisfaction is our top priority.